My first order with NARA was for the Civil War Compiled Military Service Record for Everett Gaskill. I initially received a "Negative Search" response. When I challenged this, a repeat search found the records and I eventually received it. Not long after that I requested Everett's pension file. I received a NARA package today with a pension file. Unfortunately, it is for Michael White, not Everett Gaskill. It's about 1/2" thick stack of files that should have gone to someone else. And they probably got mine. Frustrating, to say the least.
I'm wondering if this is typical. Based on my experience, they have a 66% failure rate. I know it's a small sample size, but it's still not good.